Frequently Asked Questions
Orders
Do you offer pre-orders?
We do not currently offer pre-orders through our online store, but this is something we hope to offer in the future! If you are local, we do offer limited pre-orders at our storefront in Oxnard, so contact us to see how we can help you.
You can also pre-order upcoming comics, manga, and graphic novel releases by creating a pull list on the League of Comic Geeks and syncing it with our store. Visit the blog post on our main website to learn more.
What about special orders?
Yes! If there's something you're looking for that isn't available on our website, we may be able to special order it for you. We can always place special orders for Criterion Collection Blu-rays, as well as new and upcoming video games. Other items depend on availability. Conact us for more information.
Please note that we do not make any guarantees about the availability of special order merchandise. Also please allow extra time for your order to arrive from our distributor and for us to ship it out to you.
How can I order products that are out of stock on your website?
Click the "Notify Me" button on an out-of-stock product's page to let us know us that you would like to order that product. You will get a notification via email when the product is back in stock. You can also contact us--we may be able to special order that item for you, depending on availability.
How can I subscribe to automatically receive my favorite comics, manga, and graphic novel series when they release?
The Mystery Shop uses the League of Comic Geeks app to manage pull lists. You can add or remove single issues or entire series to your list at any time, from the comfort of your own home!
To start, go to the League of Comic Geeks app on iOS, Android, or the web and search for our store to get connected. Then, add some titles to your list and wait for the comics to come to you!
Visit the post on our website for more detailed instructions.
Why is there a sales and shipping tax on my order?
To comply with U.S. tax regulations, we collect applicable sales and shipping taxes, which we then remit to the government. These charges are based on local tax policies.
How do I track my order?
You can track your order in one of two ways:
1. Click the profile icon at the top right of the page and log in to your account. Click "orders" and you will be taken to a page with all your orders, open and fulfilled. Click on an open order to view the order status. If your order has shipped, you will see a tracking number along with carrier information.
2. We will send a confirmation email when your order is arrived and another one when your order ships. If it has been more than __ business days and you have not seen an email from us containing a tracking number, check your spam or deleted emails folder.
Can I make changes to my order/cancel my order?
We will make every effort to honor requests to change or cancel already-placed orders.
To make a change to or cancel an existing order, contact us as soon as possible with your name, email address and/or phone number, order number, and the change(s) you need to make. If your order has not yet shipped, we will make the necessary changes and recalculate payment.
If your order has already shipped, we are unfortunately unable to make further changes.
Payments
Are my credit/debit card details secure?
Yes! Your payment security is important to us. We use SSL encryption and Shopify Payments, which is PCI DSS compliant, to ensure your payment information is processed safely.
Additionally, we will never store your payment information without your consent, and you can delete any payment information you have saved with us anytime.
Do note that we do not control any payment information stored through Shop Pay, PayPal, Venmo, or other third-party payment platforms. Please, always use secure, unique passwords, and never give your passwords out to others.
What payment methods do you accept?
Our online shop currently accepts Visa, MasterCard, American Express, Discover, PayPal, Venmo, and Shop Pay.
Shipping
Where do you ship to?
The Mystery Shop currently ships within the continental United States, Hawaii, Alaska, and US territories.
For more information, see our Shipping Policy.
What are your shipping rates?
Shipping is automatically calculated at checkout based on weight, destination, carrier, and shipping serivce.
How long will it take my order to ship?
Orders placed by 5 pm PT are shipped within 3 business days.
We do not ship on weekends or major holidays.
I'm a local. Can I pick up my order at your store in Oxnard?
Yes! Select "Local pickup" during checkout and we will contact you when your order is ready to be picked up.
Returns & Exchanges
What is your return policy?
All sales are final, and refunds or exchanges will not be offered, with the exception of products that are defective, damaged, or incorrect when delivered, or products that are not as described on the website.
You must report issues within 7 days of delivery with photographic proof of the problem.
Please note that The Mystery Shop does not accept liability for orders damaged during shipping. Please file a claim with your carrier for mishandled packages.
You can view our full Refunds Policy here.
I received a defective, damaged, or incorrect product. What can I do?
If your order arrived broken or damaged, or a product you received does not match the product you ordered, contact us. We want to make it right.
Issues must be reported within 7 days of delivery with photographic proof of the problem.
Please note that The Mystery Shop does not accept liability for orders damaged during shipping. Please file a claim with your carrier for mishandled packages.
You can view our full Refunds Policy here.
Account
How do I subscribe to or unsubscribe from your newsletter?
Answer coming soon!
Community
You sell a lot of trading card games, but do you offer a place where I can play them?
We sure do! The Mystery Shop hosts casual and tournament play for all the trading card games we sell (dependent on attendance) as well as video game tournaments and other tabletop gaming. Visit our main website to see our weekly schedule or contact us to find out what we offer for your favorite game.
More Help
How can I talk to a live person?
Call us during business hours at (805) 628-3048 and we'd be happy to help! Our hours are 12 - 10pm Mondays - Saturdays, and 12 - 7pm Sundays, Pacific Time. Outside of these hours, fill out our contact form and someone will respond soon!