Refund policy

Scope of the Policy

This policy applies to all purchases made from The Mystery Shop, either in store or on our website. It is governed by the laws of the United States and the state of California.

By completing a purchase, you agree to this policy.

Exceptions

All sales are final. Refunds will only be issued in the following cases:

Products are defective, damaged, or incorrect when delivered (note: this does not apply to items that are damaged during shipping).
Items delivered are not as described on the website.

To qualify, you must report issues within 7 days of delivery with photographic proof of the problem. Items sent back without prior approval will not be accepted.

Please note that The Mystery Shop does not accept liability for orders damaged during shipping. Please file a claim with your carrier for mishandled packages.

How to Submit a Request

To report an issue, email us at contact@mysteryshop805.com (or use our contact form) with:

Your order number,
A description of the issue, and
Clear photos showing the damage or defect.

Refunds

Once we’ve received and inspected your eligible return, we’ll notify you if your refund was approved. .

Items must be returned to us unused and in their original packaging before we will issue a refund. If your refund request was approved, the refund will be processed to your original payment method within 7-10 business days

Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@mysteryshop805.com or use our contact form.

Items Without Exceptions

Certain products and services are not eligible for refunds under any circumstances, including, but not limited to:

Event preregistration fees or event tickets.
Custom-made or personalized items.
Perishable goods.
Digital downloads.
Clearance or sale items.
Gift cards.

Eligibility for Exchanges or Store Credit

If a product does not meet your expectations, we may offer an exchange or store credit under certain conditions. Items must be unused, in their original packaging, and returned within 7 days.